Delete your Monny account
This page explains how to delete your account in the Get Monny app, which data we delete and what we keep for a while. Get Monny is the app of Monny Financial Technology B.V.
Delete it in the app
- 1Open the app and tap your coach in the top left.
- 2Tap Settings.
- 3Tap Delete data.
- 4Confirm with Yes, delete.
Your account and your data are then deleted straight away. This is final: we cannot restore your account or data afterwards.
Delete it without the app
No longer have the app, or is it not working? Email us at privacy@getmonny.com and include the email address of your Monny account. We will then delete your account for you. We reply within four weeks.
To make sure the request comes from you, we may ask for a copy of your ID. Make your photo, your passport number, your citizen service number (BSN) and the code strip at the bottom unreadable.
What we delete
- Your account and your login details
- Your profile and the answers you gave in the app
- Your bank connection, your accounts and your transactions. We also remove the connection at our bank connection partner.
- Your goals, budgets and overviews
- Your conversations with your coach and the files you shared in them
- Your cards, your lesson progress and the coins you earned
We delete this data from our databases straight away. It disappears from our backups within 30 days.
What we keep, and for how long
- Pseudonymous analytics data: up to 24 months after you delete your account.
- Messages you sent to your HR department through the app: we keep the content for up to 12 months after the last message in that conversation. After that we delete the conversation automatically.
- If your employer or organisation invited you, the contact details they supplied stay in their participant list. That way your employer cannot see that you had signed up or that you stopped. If you want to be removed from that list too, that is a request to your employer; we help you with it and give no reason. More on this in section 5 of our privacy policy (in Dutch).
- If you unsubscribed from our messages, we keep your email address on a block list so we keep respecting that.
- Administrative data, such as about your subscription, where the law requires us to keep it.
Do you have a subscription?
A subscription through Google Play or the App Store does not stop when you delete your account. Cancel it in Google Play or in the App Store.
All retention periods and your other rights are in our privacy policy (in Dutch). Questions? Email privacy@getmonny.com.